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Troubleshooting

Troubleshooting

Headset and Tablet not connecting

Problem: Headset and tablet won’t connect during a guided viewing. Solution: Check the Tablet and Headset are connected to Wifi....

Restarting the Tablet App

Problem: The App appears frozen on the Tablet. Solution: iPad: Restart the App by swiping up from the bottom of...

Apps not updating

Problem: App updates not appearing on Oculus Quest Headset. Solution: Ensure the headset is connected to the wifi and the...

Stuck outside model

Problem: Getting stuck in VR Solo Viewing outside the model and cannot teleport back in. Solutions: One: Press A on...

Factory Reset Oculus Quest

If you run into problems with your headset or want to clear all of your data off of the headset,...