Web Compatibility

E0001: Your MacOS version is not supported.

The EnvisionVR Web App requires MacOS Mojave or a newer version. If your Mac is currently running an older version, you may be able to update it to meet this requirement, depending on the specifications of your device.

MacOS VersionCompatibility Documentation
Venturahttps://support.apple.com/en-au/HT201541
Montereyhttps://support.apple.com/en-us/HT212551
Big Surhttps://support.apple.com/en-us/HT211238
Catalinahttps://support.apple.com/en-us/HT210222
Mojavehttps://support.apple.com/kb/sp777

If your device can be updated you can refer to the instructions provided here for details on how to do so: https://support.apple.com/en-au/HT201541

E0002: Your Windows version is not supported.

The EnvisionVR Web App is compatible only with Windows 10 and Windows 11. It may be possible to update your computer to achieve compatibility. Refer to Windows’ specifications for more information on the necessary technical requirements.

Windows 11 requirements: https://learn.microsoft.com/en-us/windows/whats-new/windows-11-requirements

Install Windows 11: https://support.microsoft.com/en-us/windows/ways-to-install-windows-11-e0edbbfb-cfc5-4011-868b-2ce77ac7c70e

Windows 10 requirements: https://support.microsoft.com/en-us/windows/windows-10-system-requirements-6d4e9a79-66bf-7950-467c-795cf0386715

Install Windows 10: https://www.microsoft.com/en-us/software-download/windows10%20

E0003: Your browser is not supported.

The EnvisionVR Web App is available on the following browsers:

  • Chrome v70 or above
  • Opera v55 or above
  • Firefox v65 or above
  • Safari v11 or above

See instructions below on how to update your browser.

BrowserHow to Update
Chromehttps://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform%3DDesktop
Operahttps://help.opera.com/en/latest/crashes-and-issues/#updateBrowser
Firefoxhttps://support.mozilla.org/en-US/kb/update-firefox-latest-release
Safarihttps://support.apple.com/en-au/HT204416

E0004: GPU acceleration is not enabled.

The EnvisionVR Web App requires you to enable GPU acceleration on your browser so that you have a smooth experience.

BrowserHow to Enable
Chromehttps://www.lifewire.com/hardware-acceleration-in-chrome-4125122
Operahttps://windowsreport.com/opera-browser-hardware-acceleration/
Firefoxhttps://www.makeuseof.com/enable-disable-firefox-hardware-acceleration/
Safari (13 and below)Click on the “Safari” then “Settings” > Click “Advanced” on the top right of the Settings window and ensure “Use hardware acceleration” is enabled

E0005: Device does not have enough memory.

To use the EnvisionVR Web App, your device must have a minimum of 4GB of RAM. Devices with less than 4GB of RAM are not compatible with the application.

E0006: Not accessible when embedded on a website.

Please note that the EnvisionVR Web App cannot be accessed from within a website on a mobile device. To use the EnvisionVR platform on a mobile device, you must download the EnvisionVR Mobile App, which is available for download at the following links:

https://apps.apple.com/au/app/envisionvr/id1579901968
https://play.google.com/store/apps/details?id=com.EnvisionVR.EnvisionVR

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