Privacy Policy
EnvisionVR Pty Ltd
Publish Date: 04.07.2023
1. We respect your privacy
(a) EnvisionVR Pty Ltd respects your right to privacy and is
committed to safeguarding the privacy of our customers and website visitors.
This policy sets out how we collect and treat your personal information.
(b) We adhere to the Australian Privacy Principles contained in
the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data
Protection Regulation (GDPR).
(c) “Personal information” is information we hold which is
identifiable as being about you. This includes information such as your name,
email address, identification number, or any other type of information that can
reasonably identify an individual, either directly or indirectly.
(d) You may contact us in writing at 18/390 Eastern Valley Way,
Roseville NSW Australia 2069 for further information about this Privacy Policy.
2. What personal information is collected
(a) EnvisionVR Pty Ltd will, from time to time, receive and
store personal information you submit to our website(s), applications(s) or
provided to us directly or given to us in other forms.
(b) You may provide basic information such as your name, phone
number, address and email address to enable us to send you information, provide
updates and process your product or service order.
(c) We may collect additional information at other times,
including but not limited to, when you provide feedback, when you provide
information about your personal or business affairs, change your content or
email preference, respond to surveys and/or promotions, provide financial or
credit card information, or communicate with our customer support.
(d) Additionally, we may also collect any other information you
provide while interacting with us.
3. How we collect your personal information
(a) EnvisionVR Pty Ltd collects personal information from you in
a variety of ways, including when you interact with us electronically or in
person, when you access our website and when we engage in business activities
with you. We may receive personal information from third parties. If we do, we
will protect it as set out in this Privacy Policy.
(b) By providing us with personal information, you consent to
the supply of that information subject to the terms of this Privacy Policy.
4. How we use your personal information
(a) EnvisionVR Pty Ltd may use personal information collected
from you to provide you with information about our products or services. We may
also make you aware of new and additional
products, services and opportunities available to you.
(b) EnvisionVR Pty Ltd will use personal information only for
the purposes that you consent to. This may include to:
(i) provide you with products and services during the usual
course of our business activities;
(ii) administer our business activities;
(iii) manage, research and develop our products and services;
(iv) provide you with information about our products and
services;
(v) communicate with you by a variety of measures including, but
not limited to, by telephone, email, SMS or mail; and
(vi) investigate any complaints.
If you withhold your personal information, it may not be
possible for us to provide you with our products and services or for you to
fully access our website.
(c) We may disclose your personal information to comply with a
legal requirement, such as a law, regulation, court order, subpoena, warrant,
legal proceedings or in response to a law enforcement agency request.
(d) If there is a change of control in our business or a sale or
transfer of business assets, we reserve the right to transfer to the extent
permissible at law our user databases, together with any personal information
and non-personal information contained in those databases.
5. Deletion of Personal Information
Users may make a request to have personal information deleted
from our records by contacting us at info@envisionvr.com.au. We will verify your request using the information
associated with your account, including email address. Users can also designate
an authorized agent to exercise this course of action on their behalf. Alternatively, there
is an in app option to delete accounts in all of our applications, if
“Accounts” is pressed in the main menu there is an option to “Delete Account”.
6. Disclosure of your personal information
(a) EnvisionVR Pty Ltd may disclose your personal information to
any of our employees, officers, insurers, professional advisers, agents,
suppliers or subcontractors insofar as reasonably necessary for the purposes
set out in this privacy policy.
(b) If we do disclose your personal information to a third
party, we will protect it in accordance with this privacy policy.
7. General Data Protection Regulation (GDPR) for the European
Union (EU)
(a) EnvisionVR Pty Ltd will comply with the principles of data
protection set out in the GDPR for the purpose of fairness, transparency and
lawful data collection and use.
(b) We process your personal information as a Processor and/or
to the extent that we are a Controller as defined in the GDPR.
(c) We must establish a lawful basis for processing your
personal information. The legal basis for which we collect your personal
information depends on the data that we collect and how we use it.
(d) We will only collect your personal information with your
express consent for a specific purpose and any data collected will be to the
extent necessary and not excessive for its
purpose. We will keep your data safe and secure.
(e) We will also process your personal information if it is
necessary for our legitimate interests, or to fulfil a contractual or legal
obligation.
(f) We process your personal information if it is necessary to
protect your life or in a medical situation, it is necessary to carry out a
public function, a task of public interest or if the function has a clear basis
in law.
(g) We do not collect or process any personal information from
you that is considered “Sensitive Personal Information” under the GDPR, such as
personal information relating to your sexual orientation or ethnic origin
unless we have obtained your explicit consent, or if it is being collected
subject to and in accordance with the GDPR.
(h) You must not provide us with your personal information if
you are under the age of 16 without the consent of your parent or someone who
has parental authority for you. We do not knowingly collect or process the
personal information of children.
8. Your rights under the GDPR
(a) If you are an individual residing in the EU, you have
certain rights as to how your personal information is obtained and used.
EnvisionVR Pty Ltd complies with your rights under the GDPR as to how your
personal information is used and controlled if you are an individual residing
in the EU
(b) Except as otherwise provided in the GDPR, you have the
following rights:
(i) to be informed how your personal information is being used;
(ii) access your personal information (we will provide you with
a free copy of it);
(iii) to correct your personal information if it is inaccurate
or incomplete;
(iv) to delete your personal information (also known as “the
right to be forgotten”);
(v) to restrict processing of your personal information;
(vi) to retain and reuse your personal information for your own
purposes;
(vii) to object to your personal information being used; and
(viii) to object against automated decision making and
profiling.
(c) Please contact us at any time to exercise your rights under
the GDPR at the contact details in this Privacy Policy.
(d) We may ask you to verify your identity before acting on any
of your requests.
9. Hosting and International Data Transfers
(a) Information that we collect may from time to time be stored,
processed in or transferred between parties or sites located in countries
outside of Australia. These may include but are not limited to EVR clients and
EVR partners worldwide.
(b) We and our other group companies have offices and/or
facilities in Australia, Europe and United States of America. Transfers to each
of these countries will be protected by appropriate safeguards, these include
one or more of the following: the use of standard data protection clauses
adopted or approved by the European Commission which you can obtain from the
European Commission Website; the use of binding corporate rules, a copy of
which you can obtain from EnvisionVR Pty Ltd’s Data Protection Officer.
(c) The hosting facilities for our website are situated in
Australia and the United States of America. Transfers to each of these
Countries will be protected by appropriate safeguards, these include one or
more of the following: the use of standard data protection clauses adopted or
approved by the European Commission which you can obtain from the European
Commission Website; the use of binding corporate rules, a copy of which you can
obtain from EnvisionVR Pty Ltd’s Data Protection Officer.
(d) Our Suppliers and Contractors are situated worldwide.
Transfers to each Country will be protected by appropriate safeguards, these
include one or more of the following: the use of standard data protection
clauses adopted or approved by the European Commission which you can obtain
from the European Commission Website; the use of binding corporate rules, a
copy of which you can obtain from EnvisionVR Pty Ltd’s Data Protection Officer.
(e) You acknowledge that personal data that you submit for
publication through our website or services may be available, via the internet,
around the world. We cannot prevent the use (or misuse) of such personal data
by others.
10. Security of your personal information
(a) EnvisionVR Pty Ltd is committed to ensuring that the
information you provide to us is secure. In order to prevent unauthorised
access or disclosure, we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure information and protect it from misuse,
interference, loss and unauthorised access, modification and disclosure.
(b) Where we employ data processors to process personal
information on our behalf, we only do so on the basis that such data processors
comply with the requirements under the GDPR and that have adequate technical
measures in place to protect personal information against unauthorised use,
loss and theft.
(c) The transmission and exchange of information is carried out
at your own risk. We cannot guarantee the security of any information that you
transmit to us or receive from us. Although we take measures to safeguard
against unauthorised disclosures of information, we cannot assure you that
personal information that we collect will not be disclosed in a manner that is
inconsistent with this Privacy Policy.
11. Access to your personal information
(a) You may request details of personal information that we hold
about you in accordance with the provisions of the Privacy Act 1988 (Cth), and
to the extent applicable the EU GDPR. If you would like a copy of the
information which we hold about you or believe that any information we hold on
you is inaccurate, out of date, incomplete, irrelevant, or misleading, please
email us at info@envisionvr.com.au.
(b) We reserve the right to refuse to provide you with
information that we hold about you, in certain circumstances set out in the
Privacy Act or any other applicable law.
12. Complaints about privacy
(a) If you have any complaints about our privacy practices,
please feel free to send in details of your complaints to
info@envisionvr.com.au. We take complaints very seriously and will respond
shortly after receiving written notice of your complaint.
13. Changes to Privacy Policy
(a) Please be aware that we may change this Privacy Policy in
the future. We may modify this Policy at any time, in our sole discretion and
all modifications will be effective immediately upon our posting of the
modifications on our website or notice board. Please check back from time to
time to review our Privacy Policy.
14. Website
(a) When you come to our website (https://envisionvr.net/), we
may collect certain information such as browser type, operating system, website
visited immediately before coming to our site, etc. This information is used in
an aggregated manner to analyse how people use our site, such that we can
improve our service.
(b) Cookies
We may from time to time use cookies on our website. Cookies are
very small files which a website uses to identify you when you come back to the
site and to store details about your use of the site. Cookies are not malicious
programs that access or damage your computer. Most web browsers automatically
accept cookies, but you can choose to reject cookies by changing your browser
settings. However, this may prevent you from taking full advantage of our
website. Our website may from time to time use cookies to analyses website
traffic and help us provide a better website visitor experience. In addition,
cookies may be used to serve relevant ads to website visitors through third
party services such as Google AdWords. These ads may appear on this website or
other websites you visit.
(c) Third party sites
Our site may from time to time have links to other websites not
owned or controlled by us. These links are meant for your convenience only.
Links to third party websites do not constitute sponsorship or endorsement or
approval of these websites. Please be aware that EnvisionVR Pty Ltd is not
responsible for the privacy practises of other such websites. We encourage our
users to be aware, when they leave our website, to read the privacy statements
of each and every website that collects personal identifiable information.
